1. Introduction
At Farmitoo, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund and the process for obtaining one. By making a purchase, you agree to the terms of this policy.
2. Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- Purchase Confirmation: You must have a valid receipt or proof of purchase.
- Request Timing: Refund requests must be made within 14 days of the purchase date. For subscription services, the refund request must be made within 14 days of the initial payment or renewal date.
- Product Condition: For physical products, the item must be returned in its original packaging and in the same condition as received. Certain products or services may be non-refundable, such as digital downloads, custom orders, or perishable goods.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Send an email to contact@farmitootech.com or call +44 7 477 179 941. Provide your order number, reason for the refund, and any relevant details.
- Return Instructions: If applicable, we will provide you with instructions for returning the product. Please follow these instructions carefully to ensure your return is processed efficiently.
- Refund Processing: Once we receive and inspect the returned item (if applicable), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account.
4. Non-Refundable Items
The following items are non-refundable:
- Digital Products: Software, e-books, and digital downloads.
- Custom or Personalized Products: Items made to your specifications or personalized for you.
- Subscription Services: Fees paid for subscription services may not be refundable, except as required by law or as otherwise stated in the terms of service.
5. Exchanges
If you would like to exchange a product rather than request a refund, please contact us at contact@farmitootech.com to discuss your options. Exchanges are subject to product availability and may involve additional shipping costs.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
- Email: contact@farmitootech.com
- Phone: +44 7 477 179 941
- Address: 52 Boulevard Voltaire, 75011 Paris